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Curious about your CompAmerica Limited One Year Warranty?  Here is a copy of it.
CompAmerica-brand customers: please click the document at left to download a copy of your system's Standard Limited One Year Warranty.  You may also use it to  obtain over the phone Warranty repair...  You should printout, fill out and keep this document for the lifespan of your product, to insure you are able to obtain service when you need it!  Please note that upon expiration of your warranty, you may obtain ongoing repair service at prevailing rates for parts and labor thereafter.  All CompAmerica products carry at least this warranty. MIB Laptops purchased under this program have the option (at extra charge) of extending the term of warranty to 3 years, see below, requiring purchase and payment for the optional 3 year warranty.



       For all PROSTAR LAPTOPS sold by CompAmerica:

Need a duplicate copy of your PROSTAR LAPTOP- "ONE YEAR PREMIUM WARRANTY SERVICE"
 document?        --->
Here is a copy of it

               Note that all PROSTAR warranty and non-warranty hardware services are provided solely by the manufacturer.
               NO ONSITE PROGRAMS ARE AVAILABLE.  Please contact us to obtain a Return to Manufacturing Authorization
               Number before shipping your Laptop to the factory for repairs, so as to avoid return time as it will not be accepted
               without one.  Note that in general, this warranty covers only defects in design and manufacture. See document for
               details.  All other damage due to customer excess wear and tear, immersion or impact is deemed 'non-warranty service'
               and is not covered by this plan.  Non-Warranty Service is provided solely by the manufacture on a time and materials
               plus shipping cost basis.  You will be given a orice estimate for non-warranty repairs upon diagnosis of your laptop at the
               ProStar Repair Center in Industry, California. If you elect not to proceed with the estimated repair, a $99 non-warranty
               repair diagnosis fee shall apply and must be paid prior to its return.


NOTE: Information about our optional Surgical Strike™ Repair Program (SSRP)...
              CompAmerica's On Site Service -  PCs and Servers Only (Not offered for Laptops)


CompAmerica's On Site Programs may be purchased with our PCs, Industrial PCs, and Servers, but not Laptops. The program is subdivided into five alternative forms of service and repair provision.  You must enroll in one or more of these programs for coverage to be in force (check with your CompAmerica service liaison):

  • Plan One: Four Hour Response (for critical business requirements)
  • Plan Two: Next Business Day Response (for everyday owners of businesses and personal users)
  • Plan Three: Emergency and Full Time Onsite Response (for mission critical computer installations)
  • Plan Four: Carry In Service (to one of our 52 Nationwide Carry In Centers, or to National Centers in Countries around the world)
    (Subject to coverage limits)
  • Plan Five: Standard Ship-In / Mail-In Service (Depot oriented)

These programs extend our Warranty parts replacement to include Door-to-Door coverage, even in outlying areas. Remote and Extremely remote facilities have time add-on options to allow us sufficient time to drive to your facility.  If you enrolled in one of the SSRP Plans at time of purchase, for further information about the terms and conditions covering your SSRP Plan, please refer to the SSRP Plan documents provided you at time of purchase.  You can also call us at 888-275-2771 with questions about your coverage.


NOTE: General Information about Optional LAPTOP Warranty Program -

CompAmerica Optional 3 Year Warranty documents for MIB and Mobil-Star/Pro*star Laptops are usually automatically issued within six months of  their purchase and mailed you from our repair affiliate in California who maintains and sells the actual warranty. Please contact CompAmerica if you have not received yours within six months after receipt of your product.  Thank you!  Our phone number is 908-931-1200. Please supply proof of purchase.  Kindly note that purchases across the Internet from our website are limited to a single year warranty only!  No Optional 3 Year Warranty shall be engaged without following the Optional 3 Year Warranty Program's Activation Procedure.  All out of warranty service (after the 1st year of ownership) is supplied on a time and materials charge basis, or if not pursued, may require a $99 diagnosis charge. CompAmerica's Optional 3 Year Warranty is REGISTERED AT TIME OF PURCHASE with our City of Industry, California affiliate who is the sole warranty supplier for our laptops: ProStar Computer Inc.  CompAmerica warranty service requires proof of purchase and a copy of the Optional 3 Year Extra Charge Warranty Certificate provided at time of purchase.  Final authority for warranty service resides in the custodian of Laptop Warranty Repairs at ProStar Computer Inc. and is it's sole liability by law.

NO OTHER WARRANTY IS OFFERED ON COMPAMERICA LAPTOPS.


NOTE: Phillips Magnavox Extended 2 Year Additional Limited Warranty offered
              exclusively on Mobil*Star Laptops  (DISCONTINUED effective: JANUARY 2006) -


Due to the extraordinary and sophisticated nature of our Mobil*Star Laptops, we no longer offer any Phillips Magnavox Servicenet warranties on our laptops. If you have a laptop sold prior to January 2006 and had purchased such a warranty plan, please contact Phillips Magnavox Servicenet at http://www.servicenet.com .


The Philips Magnavox priority protection:
  • Two-business-day turn-around on all service calls - guaranteed - or we'll extend your protection for another 30 days absolutely free. (Subject to parts availability)
  • Service from authorized Philips Magnavox technicians.
  • "No Lemon" guarantee - covered products will be replaced if repaired more than three times for the same problem during the service contract term.
  • No deductible - parts and labor included.
  • Wrap-around service - Philips Magnavox picks up where the manufacturer's warranty stops. That way, you're always covered.
  • Software break/fix support.
  • Personalized service contract that transfers if you sell the system.

 

  
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Please contact our system specialists for any customize systems, latest pricing & quantity orders via email to compamerica@compamericadirect.com or call (908) 931-1200 Special Discount for Education, Government & Corporate
Quality Assured Lifetime Tech Support * Price subject to change without notice.


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